Return Policy
All merchandise is only eligible for return for store credit or sizing exchange.
Handmade merchandise is only eligible for a return for store credit/sizing exchange if a return is initiated via our Returns Portal within 10 days of order delivery.
Returns for store credit and sizing exchange will be subject to a $12 return shipping fee, which will be deducted from your refund or store credit.
If your preferred size is unavailable for exchange, you are eligible for a refund but will incur a 10% restocking fee deducted from your refund. It is at the discretion of the company to deem a product fit for return.
FINAL SALE merchandise are only eligible to be returned for sizing exchange, and are not eligible for store credit.
All seasonal sales items may only be returned for size exchange or store credit.
Refunds will be issued to the original form of payment or store credit depending on order status at return initiation and may take up to 14 business days from return delivery to be issued.
We are not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please open an investigation with the carrier. We will not replace any packages. If you have any questions regarding your order email sales@tonedeaf-studios.com
If you were sent the wrong item or if the product is defective, please contact us via email, sales@tonedeaf-studios.com, within 7 days of receiving your order.
Securely pack items in the original packaging. Returns must use original packaging.
Drop off the package within 7 days to your nearest carrier location.
Making a Return or Exchange
All domestic returns and exchanges must be initiated and completed via our Returns Portal.
Access the Returns Portal via: Online Returns
In our Returns Portal you will be able to return or exchange your order and obtain a complimentary UPS return label.
When initiating a return please have your order number, located on the confirmation email and the shipping ZIP code used to place the order. The order number can be found also on the packing slip by including the ‘#’ prefix in front of the numerical sequence, for example: #1234.
- Input your order number and shipping zip code used for the order.
- Select the items you’d like to return, followed by selecting the reason why you are returning this item.
- You will then be able to be given the option to either exchange for a new size, exchange for a new item or return it.
- Complete your return, download and print your UPS return label.
- Attach the UPS return label, if possible, to the original packaging and drop off at UPS. We ask customers to allow up to 14 business days for their returns to be processed and refunds issued. Once your refund has been issued, you will receive an email notification.
If you are exchanging your order, your exchange order will be placed once UPS has scanned/received your return package.
International Return Instructions
All international returns, including non-contiguous United States (Alaska, Hawaii, and U.S. territories), are at the customer’s expense and must be prepaid, insured, and traceable. International orders are not eligible for exchange and may only be returned for store credit. Items must be returned in original packaging (if available) with the original packing slip to:
Tone Deaf Studios – International Returns
299 Thomas E. Dunn Memorial Hwy, Rutherford, NJ 07070
Returns are subject to approval and processed within 14 business days of delivery. Tone Deaf Studios is not responsible for lost or undelivered international return packages.
